Privacy Policy
Your privacy matters to us. Here is exactly how FIXIT UAE collects, uses, and protects your personal information when you book our repair and maintenance services across Dubai.
Hey there, welcome to FIXIT UAE. We are Dubai's go-to team for home and commercial repairs — plumbing, electrical, AC, carpentry, painting, and everything in between. Since you trust us with your home (and sometimes your contact details), we want to be completely transparent about how we handle your data. This page breaks it all down in plain English — no legal jargon, no hidden clauses.
Introduction & Scope
This Privacy Policy applies to everyone who visits fixituae.org, fills out our booking forms, calls our helpline, or interacts with us on WhatsApp, email, or social media. By using our website or services, you agree to the practices described here.
We operate under the laws of the United Arab Emirates and comply with all relevant data protection regulations applicable in Dubai and the wider UAE.
Our Promise
We will never sell your personal information to third parties. We will never spam you with irrelevant marketing. And we will always give you control over how we communicate with you.
Information We Collect
When you book a service, request a quote, or simply get in touch, we may collect the following types of information:
- Personal Details: Your full name, phone number, email address, and the property address where you need service.
- Service Information: Details about the repair or maintenance job — like "leaking pipe in kitchen" or "AC not cooling in master bedroom."
- Payment Details: If you pay online, we process card information through secure, PCI-compliant payment gateways. We do not store your full card details on our servers.
- Device & Browser Data: Your IP address, browser type, operating system, and the pages you visit on our site. This helps us improve your experience.
- Communication Records: Chat logs from WhatsApp, email threads, and call notes — so our team can serve you better on follow-up visits.
Most of this information comes directly from you when you fill out our booking form or speak with our customer care team.
How We Use It
We use your information for one simple reason: to deliver the best possible repair and maintenance service in Dubai. Here is exactly how:
- Scheduling & Dispatch: To assign the right technician to your job and send them to the correct address.
- Communication: To confirm bookings, send arrival notifications, and follow up after the job is done.
- Billing: To generate invoices, process payments, and handle any refund or warranty claims.
- Quality Control: To review service quality, train our technicians, and continuously improve our work.
- Legal Compliance: To meet our obligations under UAE consumer protection and business licensing laws.
Marketing Communications
We may occasionally send you service reminders (like "time for your annual AC service") or seasonal offers. You can opt out anytime by replying STOP to our WhatsApp messages or clicking Unsubscribe in our emails. No hard feelings.
Cookies & Tracking
Like most websites, we use small text files called cookies to make your browsing experience smoother. They help us remember your preferences, keep you logged in, and understand which pages are most helpful.
Here is what we track:
- Essential Cookies: Required for the website to function — like remembering your service selections during booking.
- Analytics Cookies: Help us understand how visitors use our site so we can fix broken links and improve page speed.
- Marketing Cookies: Used sparingly to show relevant ads (for example, if you searched for "emergency plumber Dubai," you might see our ad later).
You can disable cookies in your browser settings, but some features — like saving your booking progress — may not work properly without them.
Security Measures
We take data security seriously — because your trust is everything. Here is how we protect your information:
- SSL Encryption: Our entire website runs on HTTPS, which means all data transmitted between your browser and our servers is encrypted.
- Access Controls: Only authorized staff members can access customer records, and every access is logged.
- Regular Audits: We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities.
- Data Retention: We keep your information only as long as necessary — typically 3 years for accounting and warranty purposes, after which it is securely deleted.
That said, no online system is 100% bulletproof. If a data breach ever occurs that affects your personal information, we will notify you within 72 hours and take immediate corrective action.
Your Rights
Under UAE data protection principles, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of all personal data we hold about you.
- Right to Correction: If your phone number, email, or address has changed, let us know and we will update it immediately.
- Right to Deletion: You can ask us to delete your account and associated data (subject to legal retention requirements).
- Right to Object: You can opt out of marketing messages anytime.
- Right to Portability: We can provide your data in a standard format if you want to transfer it elsewhere.
To exercise any of these rights, simply reach out via the contact details at the bottom of this page. We will respond within 7 business days.
Third-Party Links
Our website may contain links to external sites — like government portals, payment gateways, or supplier websites. Please note that we are not responsible for the privacy practices or content of these third-party sites.
We recommend reviewing the privacy policy of any external site before submitting your personal information there.
Children's Privacy
FIXIT UAE services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will delete it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will:
- Update the "Last Updated" date at the top of this page.
- Post a notice on our website homepage for 30 days.
- Send an email notification to active customers if the changes are significant.
Your continued use of our website and services after any changes means you accept the revised policy.
Questions or Concerns?
If anything on this page is unclear, or if you want to exercise your data rights, our team is here to help. Reach out anytime — we actually reply.
Send Us a Message